Sunday, February 22, 2009

E-Government in Malaysia: Its implementation so far and citizen's adoption strategies.












"E-Government" refers to the use by government agencies of information technologies (such as Wide Area Networks, the Internet, and mobile computing) that have the ability to transform relations with citizens, businesses, and other arms of government It will improve how the government operates internally, as well as how it delivers services to the people of Malaysia. At the same time, it will improve information flows and processes within government to improve the speed and quality of policy development, coordination and enforcement Malaysian Government has its own official portal now:
http://www.gov.my/


The vision of Electronic Government is a vision for government, businesses and citizenry working together for the benefit of Malaysia and all of its citizens. The vision focuses on effectively and efficiently delivering services from the government to the people of Malaysia, enabling the government to become more responsive to the needs of its citizens.
The 7 pilot projects of the Electronic Government Flagship Application are as follows;
1. Project Monitoring System (SPP II)
2. Human Resource Management Information System (HRMIS)
3. Generic Office Environment (GOE)
4. Electronic Procurement (EP)
5. Electronic Services (E-Services)
6. Electronic Labour Exchange (ELX)
7. E-Syariah









Citizens can now submit their tax details to Inland Revenue Board via e-filing without worrying about making mistakes by making use of TaxSaya, a tax tool (http://www.taxsaya.com/). It is developed by EA-Link System Sdn Bhd, the software comes in three languages, Bahasa Malaysia, English and Mandarin to help taxpayers in understanding the e-filing procedures. After the users fill up sections of the form, it will automatically calculate the amount of tax payable, including offering e-Filing template without having to go through the problems of calculating the tax.

For further information, visit http://e.hasil.org.my/ or call the customer service centre: 1300-88-3010

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